What are the turnaround times for my orders?

The status of all of services ordered can be found within your Agent Dashboard. Completed materials are also available to download from your Dashboard.

Standard Turnaround Times for Services:

Photography & Aerial Photos

• Available by 9am the morning following the photoshoot, Monday-Friday. 
• If the appointment is on a Saturday, the materials will be available to you by 9am the following Monday.

Twilight Photography

• Will be available the afternoon following the photoshoot, Monday-Friday. 
• If the appointment is on a Saturday or Sunday, the materials will be ready by 9am the following Monday. 

3D Matterport

• Available by 9am the morning following the appointment, Monday-Friday. 
• If the appointment is on a Saturday or Sunday, the materials will be available to you by 9am the following Monday.

2D/3D Matterport Floor Plans & Professional Floor Plan Drafting

• Available the following day of the scan by 9am, Monday - Friday.  
• Scans that take place on Saturday and Sunday will be available to you by 9am the following Monday.

Video & Aerial Video

• Standard Video and Aerial Video services under 5,000 sq ft are available within 2 business days of service date/time. Federal Holidays may extend turnaround time by one additional business day. Custom Video turnaround times may be scoped by the team per inquiry.

Listing Website

You will have immediate access to your listing website to begin editing it before your materials are returned!
 

Please reach out to us regarding items that are "In Production". We'll be happy to provide an ETA on finished materials.

* Same-day turnaround is available by request and must be discussed in advance. Availability is limited; please inquire for more details (support@openhomesphotography.com).